Question 1

How to prepare walls before hanging wallpaper?

Accepted Answer

Proper wall preparation is key to a quality result. The main steps:
Remove the old covering — wallpaper, paint, or whitewashLevel the surface — fill cracks and uneven spots with filler, let it dryApply primer — it improves adhesion and reduces glue consumptionLet the wall dry completely before hanging wallpaper
Wallpaper applied to an even, primed wall goes on without bubbles and lasts much longer.

Question 2

How do I place an order?

Accepted Answer

Placing an order is very easy — contact us in any convenient way:
Message or call us — Telegram, Viber, or phoneDescribe what you're looking for — or send a photo of the desired wallpaper or interiorOur manager will select options, calculate the required quantity and costConfirm your order and choose a convenient payment and delivery method

Question 3

Which wallpaper manufacturers do you carry?

Accepted Answer

Our store features wallpaper from leading European and Ukrainian manufacturers: Erismann, Rasch, Grandeco, Ugepa, BN International, Emiliana Parati, Sirpi, and other trusted brands.
Our range is constantly expanding — we add new collections so you always have a wide choice of styles, textures, and price categories.

Question 4

What types of wallpaper do you offer?

Accepted Answer

Our range includes the main types of wallpaper:
Vinyl on non-woven backing — the most popular option: durable, moisture-resistant, easy to cleanNon-woven paintable — allows you to change wall color up to 5–7 timesPaper — an affordable and eco-friendly option for bedrooms and children's roomsPhoto wallpaper — panoramic images, abstractions, and nature motifs for creating an accent wall

Question 5

What delivery methods are available?

Accepted Answer

We deliver wallpaper across all of Ukraine. Available delivery methods:
Nova Poshta — delivery to a branch, parcel locker, or by courier to your addressUkrposhta — delivery to a branch (budget option for smaller orders)In-store pickup from our showroom in Kremenchuk — free of charge, with the option to inspect the product in person

Question 6

Can I return wallpaper if it doesn't suit me?

Accepted Answer

Yes, under Ukrainian consumer protection law, you can return wallpaper of proper quality within 14 days of receiving the product, not counting the day of purchase. Return conditions:
Wallpaper remains in original packaging (rolls unopened)Product appearance and labels are preservedReceipt or other proof of purchase is availableProduct has not been used
Important: wallpaper adhesive and custom-sized photo wallpapers are non-returnable.

Question 7

What are photo wallpapers and how do they differ from regular wallpaper?

Accepted Answer

Photo wallpapers are wallpapers with a realistic image printed in high resolution. Key differences from regular wallpaper:
A seamless picture across the entire wall instead of a repeating patternCustom sizing to fit your wall — no unnecessary offcutsAny image printed — from nature photos to abstract art

Question 8

What glue should I use for wallpaper?

Accepted Answer

The type of glue depends on the wallpaper:
Non-woven wallpaper — special non-woven glue, applied only to the wallVinyl wallpaper — high-adhesion glue for heavy sheetsPaper wallpaper — universal wallpaper paste, applied to the sheet
Always check the manufacturer's recommendation on the roll label. If in doubt, ask our manager — we'll suggest the right glue.

Question 9

Is there a minimum order amount?

Accepted Answer

No, there is no minimum order amount — you can purchase even a single roll of wallpaper.
We handle both small orders for a single room and large ones for an entire apartment or commercial space.

Question 10

Are wallpapers in stock or made to order?

Accepted Answer

It depends on the specific item:
In stock — most popular collections. Shipped within 1 business day after paymentMade to order — select collections and exclusive items. Delivery time is 5–7 business days
Check availability of specific wallpaper with our manager — they will confirm the current status and suggest alternatives if the item is out of stock.

Question 11

How to choose wallpaper for a specific room?

Accepted Answer

The choice depends on the room's purpose and conditions:
Bedroom — calm pastel tones, matte texture, paper or non-woven wallpaperLiving room — accent wall with a pattern or photo wallpaper, the rest — solid colorKitchen — washable vinyl wallpaper, resistant to moisture and grease stainsChildren's room — eco-friendly materials, damage-resistant, bright or themed printsHallway — darker tones or patterned to hide potential dirt marks

Question 12

How much does delivery cost?

Accepted Answer

Delivery cost depends on the method and order total:
Free delivery via Nova Poshta for orders over UAH 2,000Orders under UAH 2,000 — at carrier rates (from UAH 70 depending on weight and dimensions)Ukrposhta — at carrier ratesIn-store pickup from Kremenchuk — free
Please note: for large orders (over 10 rolls), delivery cost is calculated individually — contact us for details.

Question 13

What should I do if I find a defect in the wallpaper?

Accepted Answer

If you find a manufacturing defect (pattern mismatch, incorrect print, stains, roll damage), contact us within the warranty period. Steps to follow:
Stop wallpapering immediately after discovering the defectKeep all labels from the rolls (1 label = 1 roll)Take clear photos of the defectContact us by phone, email, or the website formSend the defective product with labels attached
Important: before continuing work, apply 2–3 strips first, inspect them carefully, and only then proceed with the rest of the room.

Question 14

What material are photo wallpapers printed on?

Accepted Answer

We print on vinyl wallpaper with a non-woven backing. Benefits of this material:
Durability — resistant to mechanical damageMoisture resistance — can be wiped with a damp spongeUV resistance — won't fade in sunlightNo varnishing needed or extra protection required

Question 15

How to properly hang wallpaper in corners?

Accepted Answer

Corners are the trickiest part of wallpapering. Here's a proven method:
Hang the sheet so it wraps around onto the adjacent wall by 2–5 cmHang the next strip overlapping this foldCut through both layers in the middle of the overlap with a sharp utility knifeRemove the trimmed pieces from both strips — you'll get a perfect seam with no gaps
This method works for both inside and outside corners.

Question 16

Can I change or cancel my order?

Accepted Answer

Yes, but it depends on the order status:
Before shipping — changes or cancellation are free, no restrictionsAfter shipping — changes are not possible, but you can arrange a return after receiving the order
To make changes, contact our manager as soon as possible via Telegram, Viber, or phone.

Question 17

What roll widths are available?

Accepted Answer

We offer two standard roll widths:
0.53 m (half-meter) — easier to hang on your own, simpler to work with around corners, doors, and windows1.06 m (one-meter) — the most popular option: fewer seams on the wall, faster hanging process, saves time
Roll length is standard — 10.05 m. One-meter rolls are the most common choice, but half-meter rolls can be more convenient for smaller or irregularly shaped rooms.

Question 18

How to calculate the number of wallpaper rolls?

Accepted Answer

To calculate the required number of rolls, follow these steps:
Measure the room perimeter (sum of all wall lengths)Measure the wall height from floor to ceilingDivide the perimeter by the roll width (0.53 m or 1.06 m) to get the number of stripsDivide the roll length (usually 10.05 m) by the wall height plus 5–10 cm allowance to get strips per rollDivide the total strips by strips per roll and round up
Add 1 extra roll for pattern matching and possible mistakes. You can also send your room dimensions to our manager — the calculation is free.

Question 19

How long does delivery take?

Accepted Answer

Delivery times depend on product availability and your region:
Order processing — within 1 business day after payment confirmationNova Poshta — 1–3 days from shipment (depending on city)Ukrposhta — 3–7 days from shipmentMade-to-order items — up to 5–7 business days for processing + carrier delivery time

Question 20

How long is the wallpaper warranty?

Accepted Answer

The warranty period is set by the manufacturer and indicated on each roll's label. Typically 12 to 24 months from the manufacturing date.
Within the warranty period, you can file a claim for manufacturing defects. Without a specified warranty, under the law you have the right to return within 2 years of purchase. Warranty does not cover:
Damage from improper installationColor discrepancy due to your monitor settingsNatural wear of materials

Question 21

Can I order photo wallpapers with my own image?

Accepted Answer

Yes! Here's how it works:
Send us a photo or an image you likeA designer will assess the quality and suggest the optimal size (minimum 100 dpi at wall dimensions)You'll receive a mockup with the image fitted to your wallOnce approved, we start printing

Question 22

Why might wallpaper peel off or bubble?

Accepted Answer

The most common causes:
Poor wall preparation — dust, remnants of old covering, or no primerWrong glue — doesn't match the wallpaper type or was mixed incorrectlyDrafts during drying — open windows or doors cause uneven dryingMissed spots — glue applied unevenly, leaving dry areas
To avoid issues, prepare walls thoroughly, use the correct glue, and keep the room sealed for 24–48 hours after hanging.

Question 23

How can I get a consultation from a manager?

Accepted Answer

Contact us in any way that suits you:
Telegram — the fastest way to reach us, we reply within 15–30 minutesViber — also a quick response during business hoursPhone — for those who prefer voice communication
Consultation is free — we'll help with selection, quantity calculation, and placing your order.

Question 24

Can I see the wallpaper in person before buying?

Accepted Answer

Yes! We have a showroom in Kremenchuk where you can view wallpaper samples and assess the texture and color in person. Check the schedule and address with our manager on Telegram.
If you're ordering from another city, you can choose cash on delivery. This way you can inspect the product at the Nova Poshta branch before paying for it.

Question 25

What is pattern repeat and how does it affect wallpaper consumption?

Accepted Answer

Pattern repeat is the distance between two identical elements of the wallpaper pattern. It is indicated on the roll label in centimeters (e.g., 64 cm). The larger the repeat, the more material is needed for matching — part of the sheet is trimmed when aligning adjacent strips.
Wallpaper with free matching (no pattern repeat) is the most economical option since there is virtually no waste. If you've chosen wallpaper with a large repeat, we recommend adding 1–2 extra rolls to your calculation or contacting our manager for an exact count.

Question 26

What payment methods do you accept?

Accepted Answer

We offer convenient payment methods:
Cash on delivery — pay upon receipt at a Nova Poshta branch (cash or card)Online card payment — Visa, Mastercard via a secure payment gatewayBank transfer to our account (for businesses and sole proprietors)Card-to-card transfer — transfer to a PrivatBank card

Question 27

How do I return unused wallpaper rolls?

Accepted Answer

If you have unused rolls in factory packaging after your renovation, you can return them within 14 days. Return procedure:
Contact us to arrange the returnShip the product via Nova Poshta to our addressInclude in the package a copy of the receipt/invoice and a return requestRefund within 7–10 days after receiving and inspecting the product
Shipping: if the return is due to our fault (defect), we cover shipping costs. For items of proper quality, the buyer covers shipping.

Question 28

Will seams be visible after installation?

Accepted Answer

With proper installation — no. Panels are cut with alignment in mind, and the wide print format minimizes the number of seams.
Tip: use adhesive for non-woven wallpaper and butt the panels together without overlapping. Smooth seams with a rubber roller from center to edges.

Question 29

How long does wallpaper take to dry and can I open the windows?

Accepted Answer

Drying time depends on the wallpaper type:
Paper — 12–24 hoursNon-woven — up to 48 hoursVinyl — 2–3 days
During the entire drying period, keep windows and doors closed. Drafts cause uneven drying — wallpaper may peel off, warp, or develop bubbles. The optimal drying temperature is +18–25 °C.

Question 30

Do you offer discounts on bulk orders?

Accepted Answer

Yes, for orders of 10 rolls or more we offer special pricing. The discount depends on the order volume and the chosen collection.
To get bulk pricing, contact our manager via Telegram, Viber, or phone — we'll prepare a personalized offer.

Question 31

What do the article number and batch number on a roll mean?

Accepted Answer

Every roll label contains two important codes:
Article number — identifies the wallpaper model (design, color). Use it to find and reorder the same wallpaperBatch number — identifies the specific print run. Rolls from different batches may have slight color variations
We recommend buying all rolls from the same batch to avoid shade differences. If you need additional rolls, share the batch number with our manager and we'll find an exact match.

Question 32

How to match wallpaper to furniture and interior colors?

Accepted Answer

A few tips to make sure the wallpaper fits your interior:
Bold or dark furniture — choose neutral wallpaper in calm tones to avoid overwhelming the spaceLight or minimalist furniture — you can add an accent on the walls with a pattern or rich colorSmall room — use light tones and small patterns to visually enlarge the spaceAccent wall — pick one wall for bold or photo wallpaper, keep the rest solid
Send a photo of your interior to our manager on Telegram — we'll help you find the best option.

Question 33

Can I pay upon delivery (cash on delivery)?

Accepted Answer

Yes, you can pay for your order upon receipt at a Nova Poshta branch. Cash on delivery terms:
Available for orders shipped via Nova PoshtaPay with cash or bank cardCarrier fee for COD service — UAH 20 + 2% of the order totalYou can inspect the product before paying
Tip: to save on the COD fee, choose online card prepayment.

Question 34

What items are non-returnable?

Accepted Answer

According to our store policy and Ukrainian legislation, the following items are non-returnable:
Wallpaper adhesive (opened or sealed)Paint and primerCustom-sized photo wallpapers and wallpapersWallpaper from opened packaging (if the product is of proper quality)Wallpaper that has been used
The only exception is a manufacturing defect discovered within the warranty period.

Question 35

Are photo wallpapers safe for a children's room?

Accepted Answer

Yes, completely safe. Our photo wallpapers meet safety standards:
Eco-friendly latex inks — odorless and non-toxicCertified materials — safe for people and petsHypoallergenic surface — doesn't accumulate dust or emit harmful substances

Question 36

Can I hang new wallpaper over old wallpaper?

Accepted Answer

We don't recommend it. The old covering may peel off along with the new one, and bumps or seams from the old wallpaper will show through.
It's better to remove the old wallpaper: soak it with water, wait 10–15 minutes, and scrape it off with a wide spatula. Then level the wall and apply primer — the result will be much better.

Question 37

Can I buy more wallpaper if I run short?

Accepted Answer

Yes, you can reorder wallpaper using the article number and batch number found on the roll label. We'll check if the required batch is still in stock and find an exact match.
Please note: a specific batch may sell out, so we always recommend ordering 1 extra roll upfront as a reserve.

Question 38

How often is the assortment updated?

Accepted Answer

We regularly add new collections from our partners — updates typically happen several times a year when manufacturers release new lines. We also expand our range based on customer requests.
To stay up to date — subscribe to our Telegram channel, where we share new arrivals, special offers, and curated selections for inspiration.

Question 39

Can you help me choose if I don't know what suits me?

Accepted Answer

Of course! We help customers at every stage of the selection process. Simply message our manager on Telegram:
Send a photo of the room or a floor plan with dimensionsSpecify your preferences — style, color palette, budgetReceive a curated selection of wallpaper options tailored to your interior
Consultation and selection are free of charge. We typically respond within 15–30 minutes during business hours.

Question 40

How can I track my order?

Accepted Answer

After your order is shipped, you'll receive a tracking number (TTN) via SMS, Telegram, or Viber. To track your package:
Copy the TTN number from the messageGo to novaposhta.ua or open the Nova Poshta appEnter the TTN number in the tracking fieldGet the current status — from shipment to arrival at your branch

Question 41

Can I return wallpaper without a receipt?

Accepted Answer

Yes, the absence of a receipt does not deprive you of the right to return. Proof of purchase can include:
Bank statement confirming the paymentInvoiceElectronic receipt (if ordered via the website)Witness testimony
We keep records of all orders, so we can verify your purchase by phone number or email.

Question 42

How do I care for photo wallpapers?

Accepted Answer

Vinyl photo wallpapers on non-woven backing are easy to maintain. Our recommendations:
Regular dusting — wipe with a dry soft cloth or slightly damp spongeStains — remove with a mild soapy solution, no abrasive cleanersAvoid direct contact with steam and excessive moisture

Question 43

Do you offer wallpaper installation services?

Accepted Answer

No, we specialize in wallpaper sales and do not provide installation services. However, we can recommend trusted professionals in your city.
Contact our manager via Telegram, Viber, or phone — we'll share contacts of specialists that our customers have had positive experiences with.

Question 44

Can I schedule delivery for a specific date or time?

Accepted Answer

With Nova Poshta courier delivery, you can choose a convenient time slot: morning, afternoon, or evening. The exact time is coordinated with the courier on the delivery day.
For delivery to a branch or parcel locker, a specific time cannot be selected — the package will be available for pickup as soon as it arrives. This typically takes 1–3 days after shipment. You'll receive a notification from Nova Poshta when your package arrives.

Question 45

How quickly will I get a refund?

Accepted Answer

Under Ukrainian law, the seller is obligated to issue a refund within 7–10 days of receiving and inspecting the product. Refund method:
Cash payment — refund in cash or to a bank cardCard payment — refund to the same cardOnline payment — refund to the same account
Please note: when returning a product of proper quality, shipping costs are not reimbursed (except in cases of our error).

Question 46

How do I choose an image for my interior?

Accepted Answer

There are several ways to find the perfect image:
Browse our catalog — we have a curated collection of images for various interior stylesSend a photo of your room — a designer will suggest images and show how they'll look on your wallUse your own photo — we'll assess quality and prepare a mockup to fit your wall
Designer consultation is free of charge.

Question 47

What should I do if my order arrives damaged?

Accepted Answer

If you notice packaging or product damage upon receipt, follow these steps:
Inspect the package in the presence of a Nova Poshta employee before signing the receiptDocument the damage — take photos of the packaging and productFile a damage report together with the branch employeeContact us within 24 hours — send photos and a description of the issue
We'll resolve the issue promptly: arrange a free replacement or a full refund. Transport damage is the carrier's responsibility, and we'll assist you with filing a claim.

Question 48

What if the wallpaper color doesn't match the website?

Accepted Answer

Screen colors may differ from the actual wallpaper color due to your device's brightness, contrast, and color settings. Our recommendations:
Order free samples before purchasing large quantitiesVisit our showroom in Kremenchuk for an in-person lookCheck the batch number on the label — wallpapers from different batches may have slight shade variations
Important: color differences due to monitor settings are not covered by warranty and are not grounds for return.

Question 49

Do photo wallpapers fade in sunlight?

Accepted Answer

No. We use UV-resistant inks that preserve color vibrancy for years, even in direct sunlight. Photo wallpapers can be safely installed on walls facing sunny windows.

Question 50

Should I keep the labels from the rolls?

Accepted Answer

Yes, absolutely! Keep all labels until your renovation is complete. A label contains important information:
Collection article numberBatch (series) numberInstallation instructionsCare symbols
Labels are required for:
Purchasing additional wallpaper from the same batchFiling a claim for defectsReturning or exchanging product
Tip: photograph all labels with your phone as a backup.

Frequently Asked Questions

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